Once your order is placed, you’ll receive an order confirmation email sent to the email address provided at checkout. If you don’t see it within a few minutes, please check your spam or promotions folder.
If you need to make a change or cancel your order, please contact us as soon as possible at hello@northandluxe.com or (647) 691-9075. Orders that have already entered processing or fulfillment may be subject to cancellation or restocking fees.
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access order history more easily.
Shipping is free on all orders within Canada and the United States. There are no minimums and no hidden fees.
Our standard delivery timelines are: • Canada: 35–45 business days • United States: 35–45 business days
At this time, we ship exclusively within Canada and the United States.
We do not ship to P.O. boxes. Shipping to remote, rural, or restricted regions (including Alaska, Hawaii, Puerto Rico, and Nunavut) may be limited or unavailable. If your address falls outside standard carrier delivery zones, we will contact you before proceeding with the order.
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery in real time.
Delivery is door-to-door curbside delivery. • Residential addresses: delivery to the front door • Apartments or office buildings: delivery to the main entrance Inside delivery, room placement, or installation services are not included unless explicitly stated on the product page.
Delivery times are estimates and may be affected by carrier delays, customs processing, or events outside our control. We appreciate your patience and will assist if issues arise.
We accept returns within 14 days of delivery for both defective and non-defective items, provided the product is unused and in its original condition.
Defective or damaged items: Return shipping is free. Non-defective returns: A 35% restocking fee may apply. Return labels are included in the package where applicable.
Once your return is received and inspected, refunds are processed within 5 business days to your original payment method.
Please contact us before sending anything back: • Email: hello@northandluxe.com • Phone: +1 (647) 691-9075 We’ll guide you through the return process.
Please inspect your order upon delivery. If your item arrives damaged or defective, contact us within 14 days with photos of the issue. We’ll arrange a replacement or refund at no cost to you.