Refund policy

 

Plainly stated, fairly applied.

 

Quick Ship and stocked pieces

 

You have 30 days from delivery. The piece must be unused, unassembled, and in its original packaging. Email hello@northandluxe.com with your order number and we will send you the return address. You arrange and pay the return freight; we recommend a trackable, insured service. No restocking fee. Your refund, less original shipping, goes back to your original payment method within 3 business days of inspection.

 

Made-to-order and custom pieces

 

Every custom piece is cut to your approved drawing, so it is built for one room: yours. These pieces are final sale.

 

• Cancel before production begins: full refund, no fee.
• Cancel after production begins: a fee of 20 to 50 percent of the piece's price applies, reflecting the stage of the build.

 

If a custom piece arrives with a quality issue, we do not hide behind final sale. Send photos and we will make it right.

 

Damaged, defective, or incorrect

 

If your order arrives damaged, defective, or not what you ordered, email photos and your order number to hello@northandluxe.com. We replace it or refund it in full, and every shipping cost is ours. You will not be asked to argue.

 

If we run late

 

If your order has not reached you within 12 weeks of the date you placed it, you may cancel at any point after for a full refund.

 

How to reach us

hello@northandluxe.com · +1 (647) 691-9075 · Monday to Sunday, 10 a.m. to 6 p.m. EST