Straight answers.

Every piece is available to order and ships on our freight schedule: standard freight arrives in 45 to 55 days, included. US addresses can add priority freight at checkout and receive it in 30 to 40 days. Each product page shows an estimated ship date and a delivery window before you add it to your cart.

For US addresses, yes: priority freight trims the door date to 30 to 40 days, chosen at checkout for an additional USD 250. Canadian addresses ship on the standard 45 to 55 day schedule. Beyond that, ask before you order and we will give you a real date, not a hopeful one.

Delivery is curbside freight on a crated pallet. Standard freight arrives in 45 to 55 days and is included on every order. US addresses can choose priority freight at checkout, arriving in 30 to 40 days for an additional USD 250. In the Greater Toronto Area we can refer trusted installers.

Yes. We ship across Canada and to the United States. Delivery windows are confirmed by email after purchase. For US orders, duties and import fees are included in the price; nothing is collected at the door.

North Luxe pieces are built by our production partners outside North America and arrive by international freight. We handle export, customs and delivery, and duties and import fees are included on every US order. Pieces we hold in Concord, Ontario ship from there, and we tell you when we confirm your order. Prefer to collect? Pickup in Concord is available for selected items, by arrangement and subject to availability.

30 days from delivery, unused and in original packaging; you arrange and pay the return freight, with no restocking fee. Custom pieces, made to a size or colour you request, are final sale but carry the same three-year warranty.

Three years from delivery, backed by us. Frames, panels, mechanisms, surfaces and upholstery are covered against manufacturing defects. Send a photo and your order number to hello@northandluxe.com; most claims resolve within ten business days.

Send a photo within 48 hours of delivery and we make it right: repair, replacement part, or a new piece. You will not be asked to argue.

Yes. Any piece can be adapted in size or colour on request: contact us by form, phone or email, and we work through catalogues, measurements and drawings with you before anything is ordered. Custom pieces are final sale and follow the same freight schedule: 45 to 55 days on standard freight, or 30 to 40 days with priority freight for US addresses.

Each product page lists the finishes that design comes in. If you are pairing pieces, contact us before you order and we confirm that the finishes match.

7250 Keele St, Unit 379, Concord, ON L4K 1Z8, in the Greater Toronto Area. Showroom visits are by arrangement: call (647) 691-9075 or email hello@northandluxe.com.

Yes: trade pricing and net terms for approved accounts, a dedicated rep and first access to showroom models. Designers, architects and office managers can apply in five minutes on the Trade page.

All major credit cards, Shop Pay and the express wallets your device offers at checkout. For trade and volume orders we can invoice with net terms once your account is approved.